Cancellation Policy

Last Updated: August 21, 2026

At Loouz.shop, we understand that circumstances may change after placing an order. Our Cancellation Policy explains when and how an order may be cancelled.

1. Order Cancellation Window

Customers may request cancellation of an order before the order has been processed for shipment.

To request a cancellation, contact us as soon as possible after placing your order.

Email: sales@fludded.shop
Phone: +1 226-240-7599

Please include your order number, name, and the reason for cancellation.

2. Orders Already Processed or Shipped

Once an order has been processed for shipment or handed over to the shipping carrier, we may be unable to cancel it.

In such cases, the customer may need to receive the order and request a return in accordance with our Returns & Exchanges Policy.

Additional return shipping requirements may apply.

3. Cancellation by Loouz.shop

We reserve the right to cancel an order when reasonably necessary, including circumstances such as:

• The product is unavailable or out of stock;

• A pricing or product information error occurred;

• Billing or shipping information cannot be verified;

• We reasonably suspect fraudulent or unauthorized activity;

• Payment cannot be successfully processed;

• The order contains unusual or potentially abusive purchasing activity; or

• Circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded to the original payment method, subject to the payment provider’s processing procedures.

4. Refunds for Cancelled Orders

If your cancellation request is approved before shipment, we will generally initiate the refund to the original payment method.

After we initiate a refund, it may take approximately 3–7 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Promotional Orders

If an order placed using a promotional offer is cancelled, the promotion or discount may not be transferable to a replacement order unless otherwise stated.

6. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

We will make reasonable efforts to cancel duplicate orders before processing or shipment. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.

7. Contact Us

For cancellation requests or questions regarding an order, please contact us:

Loouz.shop
7004 William Wallace Way
Austin, TX 78754
United States

Email: sales@fludded.shop
Phone: +1 226-240-7599

We recommend contacting us as soon as possible because cancellation requests cannot always be accommodated after an order enters processing or shipment.