Delivery & Return Policy

Last Updated: August 21, 2026

At Loouz.shop, we are committed to providing a smooth and reliable shopping experience. This Delivery & Return Policy explains how orders are processed, delivered, and returned.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has been shipped, you will receive available tracking information by email or through the contact information provided during checkout.

2. Delivery Times

Standard delivery generally takes approximately 7–12 business days after an order has been processed.

Delivery times are estimates and may vary depending on:

• Shipping destination;

• Carrier operations;

• Weather conditions;

• Holidays;

• Transportation delays;

• Incorrect or incomplete addresses; and

• Other circumstances outside our reasonable control.

We do not guarantee a specific delivery date unless expressly stated at checkout.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect address and the order has already shipped, we may be unable to redirect or replace the package. Additional shipping charges may apply where a reshipment is possible.

4. Tracking Information

Where tracking is available, tracking details will be provided after shipment.

Tracking information may take some time to become active after the carrier receives and scans the package.

5. Delayed Deliveries

If your order is delayed, please first review the tracking information provided by the carrier.

If tracking has not updated for an extended period or you believe your package may be lost, contact us at:

Email: sales@fludded.shop
Phone: +1 226-240-7599

We will work with the applicable carrier to investigate the shipment.

6. Lost, Stolen, or Delivered Packages

Once a carrier confirms delivery to the address provided at checkout, Loouz.shop cannot guarantee recovery of packages that are subsequently lost, stolen, or misplaced.

Customers are encouraged to provide a secure delivery address and monitor tracking information.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, building management, or the carrier before contacting us.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photographs of the product and packaging where applicable.

We will review the issue and determine the appropriate resolution.

8. Return Eligibility

Eligible products may generally be returned within 15 days of delivery, subject to the requirements of our Returns & Exchanges Policy.

Returned items should generally be:

• Unused;

• Unworn where applicable;

• In their original condition;

• In original packaging where applicable; and

• Accompanied by proof of purchase.

Certain products may be excluded from returns, including final-sale, personalized, or otherwise non-returnable products as identified at the time of purchase.

9. How to Request a Return

Before sending any product back, contact our customer service team for return instructions.

Email: sales@fludded.shop
Phone: +1 226-240-7599

Please provide your order number and the item(s) you wish to return.

Unauthorized returns may not be accepted.

10. Return Shipping Costs

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

Where a return is required because of an error on our part or an eligible defective or incorrect product, we may provide return-shipping assistance as appropriate.

11. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Approved refunds are generally issued to the original payment method.

Refunds may take approximately 3–7 business days to appear in your account after processing, depending on your bank or payment provider.

12. Exchanges

Eligible products may be exchanged subject to availability.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

13. Final Sale Items

Items clearly identified as Final Sale at the time of purchase are generally not eligible for return or exchange unless otherwise required by applicable law.

14. Policy Changes

We may update this Delivery & Return Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about delivery, returns, exchanges, or your order, please contact us:

Loouz.shop
7004 William Wallace Way
Austin, TX 78754
United States

Email: sales@fludded.shop
Phone: +1 226-240-7599