Returns + Exchanges

Website: Loouz.shop
Effective Date: February 1, 2026
Last Updated: February 1, 2026

At Loouz.shop, we want you to be satisfied with your purchase. If you receive a product that does not meet your expectations, you may be eligible to return or exchange it under the conditions described in this policy. Please review the requirements below before sending any product back.

1. Return Period

Eligible products may be returned within 15 days of delivery.

The return period begins on the date the order is shown as delivered by the shipping carrier. Return requests submitted after the applicable return period may not be accepted.

2. Return Eligibility

To qualify for a return or exchange, the product should:

• Be unused and unworn.
• Be in its original condition.
• Be free from stains, odors, damage, or signs of use.
• Include the original packaging where applicable.
• Include original tags and accessories where applicable.
• Be accompanied by valid order information or proof of purchase.

We reserve the right to refuse returns that do not meet these requirements.

3. How to Request a Return

Before returning any product, please contact our customer support team.

Send an email to:

sales@fludded.shop

Please include your:

• Full name
• Order number
• Email address used for the purchase
• Product you want to return
• Reason for the return
• Photographs, if the item is damaged, defective, or incorrect

Please wait for return instructions before sending the product back.

4. Exchanges

We may offer exchanges for eligible products depending on availability.

If you need a different size, color, or replacement product, contact us within the applicable return period. The requested replacement must be available at the time the exchange is processed.

If the requested product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

Please provide clear photographs showing the condition of the product and its packaging. This information may be required to help us investigate the issue and determine the appropriate resolution.

If the issue is confirmed to be our responsibility, we will work with you toward an appropriate solution, which may include a replacement, exchange, or refund.

6. Incorrect Items

If you receive a product that is different from the item you ordered, contact us at sales@fludded.shop as soon as possible.

Please provide your order number and photographs of the product received. We will review the issue and provide instructions for returning the incorrect item where necessary.

7. Return Shipping Costs

Return shipping costs may be the customer’s responsibility for returns due to personal preference, ordering the wrong size, changing your mind, or similar reasons.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we may cover or reimburse reasonable return shipping costs where applicable.

8. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be processed within 3–7 business days after approval and issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

9. Non-Returnable Products

Products may not qualify for return or exchange if they have been:

• Worn or used.
• Washed or altered.
• Damaged after delivery.
• Returned without required original packaging.
• Returned with significant stains, odors, or other signs of use.
• Returned after the applicable return period.

Certain final-sale or specially identified products may also be excluded from returns where permitted by applicable law.

10. Return Inspection

All returned products may be inspected before a refund or exchange is approved.

If the product does not meet the conditions described in this policy, we may decline the return or provide a reduced or alternative resolution where permitted by applicable law.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

Orders may be cancelled before processing or shipment where possible. Once an order has been shipped, it generally cannot be cancelled and may instead need to be handled through the applicable return process.

12. Contact Us

If you have questions about returns or exchanges, please contact us:

Loouz.shop

Email: sales@fludded.shop

Phone: +1 (226) 240-7599

Address:
7004 William Wallace Way
Austin, TX 78754
United States